Estimated Shipping and Delivery Times

We currently offer shipping to the US and Canada and store pickup and local delivery in San Antonio, Texas.

Shipping is available via:
USPS Priority Mail 
UPS Ground, 2nd Day Air and Next Day Air
FedEx Standard Overnight

All standard orders are processed and handcrafted especially for you so your items will ship upon production. We typically are able to have your order ready to be shipped within 7-10 days if not sooner. If you have a specific deadline, please reach out to customercare@cocoandjase.com and we will do our best to be of assistance!

Return Policy

All returns must be received within 21 days of the original ship date. All items must be returned in original condition, unworn and unwashed, with tags attached. Since each and every one of our items is handcrafted when you place your order, we only offer online store credit or exchanges for returns. Unfortunately, any returns past the policy date will not be accepted or store credited.

Once you receive your shipping label, we ask that you return your shipment as soon as possible. Items must be received within 10 days of return approval in order to receive full store credit at the value of the current price on the website. If we receive your return approved item past 10 days, your store credit will also include a restocking fee of 25%.

Once orders are placed, they cannot be canceled. Your refund will come in the form of store credit. We would love for you to be happy with your Coco + Jase selection.

To begin your return or exchange, please visit cocoandjase.returnscenter.com.

Returns are processed within 2-4 business days of delivery back to us. A return must be sorted, inspected and processed before your store credit is issued. Store credit is not issued the day your return is delivered. Thank you for your patience!